I just had to write a quick blog to say how chuffed I am with this little company down in Dorset. At the weekend, I ordered some more Aubrey Organics’ Calaguala Fern shampoo and Facial Astringent from them. They arrived yesterday, but unfortunately the astringent seems to have come a cropper and was leaking slightly at the bottom.
Hubby gave Winton a ring to let them know. We weren’t really expecting anything, just wanted to let them know that it may have been because the goods were sent in a jiffy bag rather than a cardboard box and thus they got squashed somewhere in transit. The chap he spoke to apologised and arranged to send out a replacement as soon as possible.
Well, with it being Easter this weekend, I expected it to arrive next week sometime. So I was pleasantly surprised to hear the postman knocking at our door at 10am this morning – the package had been sent Special Delivery! For those unfamiliar with UK mail services, this means guaranteed next day delivery before 1pm. What’s amazing is that this costs over £6 – the item itself was only £6.99!
There were a few Aubrey Organics samples in the package as well, including some aloe vera gel which I’ve used before and liked very much. It was all very securely wrapped along with a note to say that Aubrey Organics bottles would be checked in future. I doubt there is a design flaw in the bottles as I’ve used a great deal of Aubrey’s products in the last couple of years and never had a problem, so hopefully Winton and their customers will not experience any further issues.
So a big thank you to the staff at Winton Health Foods. It’s unusual to see a company go above and beyond at customer service these days. I heartily recommend giving them a look – Aubrey Organics is only one of a large selection of natural and organic brands they sell and the prices are better than many other stores too. You can buy from them online in two different ways:
Or, if you happen to live in Winton, Bournemouth or the surrounding area, they are at 33 Withermoor Rd. I’d visit myself if I didn’t live 200 odd miles away. :D